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FAQ

FAQ

FAQ
Are you a steel manufacturer or trading company?

We're an integrated steel supplier—not just a trading company.

Our Factory:We run our own manufacturing facility in Liaocheng,Shandong.

Strategic Backing: We hold long-term, deep partnerships with China's top-tier mills, including Baosteel, Ansteel, Shagang, and Tisco (Taiyuan Iron & Steel).

This means you get factory-direct pricing on carbon steel,galvanized steel,and steel pipes,plus the high supply capacity needed to handle large infrastructure projects without delays.


Where is your company located?

Our setup is strategically optimized for both production costs and logistics:

Production Base:Located in Liaocheng,Shandong—right in the heart of China's steel industry belt.This keeps our manufacturing costs competitive and raw material supply stable.

International Sales Office:Based in Shanghai,steps away from one of the world's busiest ports,allowing us to move your cargo fast and efficiently.


How many years of experience do you have in the steel industry?

We've been in steel manufacturing for over 20 years,with 6+years focused exclusively on international exports.We know the ins and outs—from international material standards(ASTM,EN,DIN,JIS)to complex customs documentation and cross-border logistics.We’ve successfully supplied steel for construction,energy,and manufacturing projects across 50+countries.


What are your main export markets?

We currently serve customers in over 50 countries,with strong footholds in:

Core Regions:The Middle East,Southeast Asia,South America,Africa,and Europe.

Applications:Our steel pipes,plates,and coils are actively used in everything from oil and gas pipelines to commercial buildings and precision machinery worldwide.


Why choose HXH Steel as your supplier?

Because we handle the entire supply chain—from mill rolling to container loading—giving you a single,reliable point of contact.

Zero Hassle:No chasing multiple suppliers,no quality surprises,and no communication gaps.

What You Get:Highly competitive pricing,guaranteed on-time delivery,and a dedicated sales engineer who actually picks up the phone when you call.We make international steel procurement completely simple.


How can I get a quotation?

Just reach out via email,WhatsApp,WeChat,or our online inquiry form.Our sales team moves fast—you'll usually get a detailed,transparent quote within 12 business hours.If you're unsure about the exact grade or specification,our engineers can recommend the best options based on your application and budget.


What information should I provide when requesting a quote?

To get an accurate quote without back-and-forth delays,please include:

Product Details:Product name(e.g.,galvanized steel pipe,carbon steel plate),material grade,and exact dimensions.

Order Volume:Total required quantity(in metric tons or pieces).

Logistics Terms:Preferred Incoterms(FOB,CFR,CIF,EXW)and destination port.

Special Requests:Any needs for cutting,surface treatment,testing,or third-party inspection.


What is your minimum order quantity(MOQ)?

Our standard MOQ is 25 metric tons—roughly one full 20GP container load for most steel products to maximize shipping cost efficiency.However,for stock items like standard-sized steel sheets,coils,and pipes,we are much more flexible.Check with us first—if we have it in inventory,we can work with smaller quantities.


Can I order samples before bulk purchasing?

Absolutely.We want you to be 100%confident in the quality before you commit.Samples are usually free for standard items—you just cover the courier cost(DHL,FedEx,UPS,etc.).It's the best and safest way to verify surface finish,dimensions,and workmanship firsthand before placing a larger order.


Do you accept small trial orders?

Yes,we actively encourage trial orders for first-time partners.For most stock steel products,we gladly support smaller quantities so you can test our material quality and customer service before scaling up.We firmly believe long-term business relationships start with trust,not a massive first order.


Do you support custom branding and specialized processing services?

Yes. We offer comprehensive tailored solutions to meet your specific branding and project needs:

Custom Branding: We provide custom logo marking, private stenciling, durable labels, and specialized export packaging to align with your brand identity.

Specialized Processing: Our facilities support precision cutting, slitting, bending, drilling, and other secondary processing workflows.

Simply send us your branding requirements, technical drawings, or project blueprints, and our engineering team will handle the rest.


How do I place an order?

Our ordering process is simple and transparent:

Contract:Once you're happy with the quote,payment terms,and delivery schedule,we'll send over a formal sales contract.

Production:After your deposit is confirmed,we kick off production or stock preparation immediately.

Updates:Your dedicated sales contact will keep you updated at every milestone—no radio silence.


Can you provide customized processing services?

Yes.We can tailor steel products to your exact project specifications.Our processing capabilities include:

Mechanical Processing:Cutting,slitting,bending,drilling,welding,and beveling.

Surface Treatments:Galvanizing,painting,anti-corrosion coating,and sandblasting.Just send us your drawings,and we'll recommend the most cost-effective processing solution.


Can you help source different steel products in one order?

Yes—this is one of our biggest competitive strengths.Whether you need steel pipes,coils,plates,angles,or structural sections,we can consolidate everything into a single shipment.One PO,one supplier,one container.It saves you massive administrative time,reduces logistics costs,and greatly simplifies your procurement.


What steel products do you supply?

We cover a comprehensive range of carbon steel,galvanized steel,and alloy steel products,including:

Steel pipes(both seamless and welded)

Steel sheets,plates,and steel coils

Structural profiles:steel bars,angle steel,channel steel,and H-beams.If your project requires it,we can supply it—just ask our team.


What is your production lead time?

Stock Items:We can dispatch and pack cargo within 7–10 days of deposit confirmation.

Custom Mill Orders:For specific-sized steel plates or special-grade pipes,it typically takes 15–45 days,depending on the volume and technical requirements.We will always give you a clear,locked-in timeline before you place the order.


Do you keep stock available?

Yes.We maintain a permanent inventory for many standard specifications—including common sizes of galvanized steel pipes,carbon steel plates,steel coils,and steel bars—to support fast delivery and urgent project orders.Since stock levels change daily,please contact our team for real-time availability.


How do you package steel products for export?

We don’t cut corners.We use heavy-duty,seaworthy export packaging built for 30+day ocean voyages:

Basic Protection:High-tensile steel strapping,VCI anti-rust paper,and waterproof HDPE wrapping.

Product-Specific Packing:Plastic end caps and wooden skids for steel pipes;reinforced wooden pallets for sheets and coils.Your cargo arrives dry,rust-free,and ready for your project—every single time.


What shipping methods do you offer?

Our logistics team handles all types of international shipping configurations:

Standard Cargo:20GP,40GP,and 40HQ containers.

Oversized/Heavy Items:Open-top and flat-rack containers.

Massive Bulk Cargo:Dedicated break-bulk vessels for large project loads.We will recommend the best option to perfectly balance cost,speed,and cargo safety.


Can you arrange FOB,CFR,and CIF shipments?

Yes,we support all major Incoterms®2020—including FOB,CFR,CIF,EXW,FCA,and more.Whether you prefer to use your own freight forwarder or want us to manage the entire international shipping process to your destination port,we've got you covered with flexible logistics and complete export documentation.


Which countries do you export to?

We ship to over 50 countries and regions worldwide,with core markets in the Middle East,Southeast Asia,Europe,South America,and Africa.We're deeply familiar with local steel standards,documentation requirements,and import procedures in each region,ensuring your customs clearance goes smoothly.


How can I track my shipment?

Once your cargo leaves our facility,we send you the Bill of Lading(B/L),container numbers,vessel details,and estimated arrival date.You can track it directly via the shipping line's website,or simply ask your sales contact—we will monitor it for you and send regular updates until it safely reaches your port.


What payment methods do you accept?

T/T(Telegraphic Transfer):Our standard terms are a 20%–30%deposit to confirm production,with the balance paid against shipping documents(B/L copy).

Irrevocable L/C at Sight:For larger project orders or long-term cooperation,we accept Letters of Credit issued by major,internationally recognized banks.We will discuss and lock in the most secure option for you during the quote phase.


Can you provide customs clearance documents?

Yes.We provide a complete,flawless documentation package to ensure smooth customs clearance without delays,including:

Bill of Lading(B/L)&Commercial Invoice&Packing List

Certificate of Origin(CO)/Form E or Form F(where applicable)

Original Mill Test Certificates(MTC)If your destination country has specific mandatory formatting,just let us know before shipment.


What after-sales support do you provide?

Our support doesn't end when the ship sails.We actively help with documentation questions,customs coordination,technical installation consultation,and any logistics issues that may arise.Your dedicated sales engineer stays with you from the initial inquiry until the steel is successfully utilized in your project.


What should I do if there is a quality issue?

We take quality personally.If you find a discrepancy or problem upon arrival,contact us immediately with photos,videos,or a local inspection report.We will launch an investigation right away with our production and QC teams.If it's on us,we will make it right—whether through replacement,credit,or fair financial compensation.Whatever it takes to keep your project on schedule.


Do you provide technical support for material selection?

Absolutely.Tell us your application,operating environment,and budget constraints,and our engineering team will recommend the exact steel grade and specification.Whether you need carbon steel for heavy structural use,galvanized steel for corrosion resistance,or alloy steel for high-pressure applications,we’ll help you pick the most cost-effective option.


Can you provide Mill Test Certificates(MTC)?

Yes.Every single shipment comes with the original Mill Test Certificate(MTC).This document officially details the material grade,precise chemical composition,mechanical properties(tensile strength,yield strength,elongation),heat number,and applicable production standards.It is your ironclad proof of quality.


Do you accept third-party inspections?

Yes.We fully welcome and encourage independent inspections from organizations like SGS,BV,or TÜV.We will coordinate the schedule and give the inspectors full access to our production facilities and goods before shipment.It provides an extra layer of confidence and peace of mind for your purchase.


How quickly will I receive a reply to my inquiry?

Our sales team formally commits to responding within 12 business hours,but during standard working hours,you will usually hear back from us much faster.We know that time is money in international trade,and you will never experience"radio silence"or wait days for a professional reply from HXH Steel.


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+8613406350006
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Guoquan North road, Yangpu District, Shanghai, China.
Shanghai HXH Steel Manufacture Co., Ltd.